Steve Guthman
4587 Kettering Drive Roswell, GA 30075 sguthman@mindspring.com www.steve.guthman.com		(770) 552-9520 (Office) (770) 634-0533    (Cell) (770) 649-9377    (Fax)

Executive Summary

Experienced information technology professional with diverse expertise in infrastructure and operational design and management. Methodology is based on solid experience in both management and consulting roles over the past twenty-six years. Proven ability to discover the facts, prepare, execute, and manage a plan, producing bottom line financial and operational results in many diverse industries across many different computing environments.

Professional Experience

• Responsible for all aspects of infrastructure redesign and implementation
• Responsible for application upgrades and implementation – Philips RIS (EMR)/PACS
• Manage all IT related projects
• Management of technical staff and vendor coordination
• Develop and implement overall strategic plan for the enterprise including backup and disaster planning, HL7 integration, and remote access.
• Craft and implement all IT related policies and procedures.

• Field Support Department Manager. Responsible for day to day operations – twenty-three member technical team including work station, connectivity, telecom, wireless, and contracted 3rd party resources. Department activities include new deployment, break/fix, and project work. Multi-campus environment includes 3775 PC’s/laptops, 820 thin devices, 1525 printers, 180 Xerox MFD’s, 80+ wiring closets, numerous wireless devices, VOIP deployment, and Carts on Wheels.
• Responsible for technical design and implementation behind many award winning initiatives – printer fleet reduction based on Xerox MFD’s (anticipated 25% reduction in printer and fax machine device counts), 100% CPOE adoption, VOIP integration.
100 Most Wired Hospitals – 5 years in a row
Named one of Solucient 100 Top Hospitals
2007 and 2006 Distinguished Hospital Award for Patient SafetyTM
Eclipsys – 100% CPOE adoption
• Implemented process, procedures, and deployment checklists surrounding ITIL best practices - device deployment and reconfiguration, asset management and disposal, procurement, trouble ticket resolution, and resource scheduling.
• Responsible for the creation and implementation of service level agreements between facilities, internal departments, and vendors.
• Responsible for the creation of department metrics, QA efforts, and 15% increased resource productivity within the department. Managed a 12% growth in device counts with zero added staff.
• Involved in strategic planning groups, Technology Counsel, PMO, Change Management, Process Improvement Counsel, new acquisition planning, new facility design.
• Responsible for hardware standards, new product evaluation, and vendor selection. Improved purchasing process resulted in a 7% price reduction on PC purchases and the elimination of inbound freight.
• Responsible for Verizon operational relationship and device strategy.
• Managed enterprise-wide initiatives including GroupWise upgrade, large facility acquisitions and conversion, and large construction projects.<./li>
• Tools include:
• Secure Fusion, HP WebJet Admin, Novell Application Launcher, Microsoft SMS, BMC Support Magic
• Personal Achievement - awarded 2007 IT Extra Mile Award – exceptional customer service. Received recognition banquet sponsored by department.

Activities include:
• Software selection: Team member - application technical analysis and compatibility testing.
• Application upgrades: Responsible for infrastructure changes needed to support application upgrades including project planning and execution.
• Desktop migration: Responsible for the enterprise-wide migration (1400 devices) from Windows 98, NT, and 2000 to Windows XP/XP Office. Tasks include software evaluation (upgrade/replace), standardization, migration planning, end-user training and testing, security and remote access issues, SLA review, as well as developing a communications plan. Manage the development of software core images, typically department based, as well as a deployment method and timetable.
• IT Assets Management: Responsible for an enterprise-wide naming scheme, and the completion of an enterprise-wide physical inventory of all desktops, laptops, printers, and servers. Developed an IT Assets database (web front-end/MS SQL), manual forms, and procedures.
• Hardware Configuration: Manage the configuration of approximately 200 printers and 800 desktops required for new clinical and financial applications. Tasks include vendor device setup coordination (Eclipsys, McKesson, Invision, Eforms, Lawson) for both hosted and non-hosted apps. Software solutions include Citrix, Attachmate, and OAS Gold. Develop procedures to keep applications updated as part of break/fix and moves/adds/changes activities within Client Services.
• Internal Development: Work with internal resources to develop coding standards, development tool standardization, development environment, QA process, and documentation. Presently using Macromedia toolset.
• Data Analysis: Work with Clinical, Financial, and Interface teams to analyze transaction level detail. Research resulted in finding application bugs as well as improved manual audit and balancing procedures.
• Enterprise-wide application deployments: Create project plans for the deployment of new anti-virus and backup strategies.
• Assist in activities which helped Dekalb Medical Center gain recognition on the “Most Improved” list of wired hospitals as reported in Hospital & Health Networks Magazine, July 2004.
• Tools include:
Microsoft Office Suite, Project, Visio, and SQL 2000
Remedy, Landesk, NimBUS

• Managed all aspects of software development, from design to implementation. Staff of nine.
• Responsible for coding standards, QA, documentation, and deployments. Implemented source code control system, improved automated dialer interface, PGP encryption, secure FTP transmissions, and enhanced on-line banking interface.

President

STEVE GUTHMAN & ASSOCIATES, INC. - Marietta, GA

2002

• Formed consulting practice to specialize in information technology assessments, data migrations, multi-valued solutions, and business restructuring activities.

• Demonstrated ability to manage client projects including assessment, project planning and execution.
• Proven ability to manage and coordinate activities including internal staff, outside consultants, vendors, and client resources.
• Respected for ability to identify and match correct technology solutions to specific industries including manufacturing, wholesale/retail distribution, and service entities.
• Developed operational and process improvements within client information systems group to increase efficiency, system up-time, and customer satisfaction.
• Enhanced client's visibility to operational and financial information by designing and implementing data warehouse and data reporting systems.
• Reduced department operating costs by implementing changes in purchasing practices, outsourcing, and internal staffing options.
• Influenced business directions and operational improvements beyond the scope of IT.
• Proven ability to accurately migrate data from legacy systems to new applications and data repositories, independent of operating system, database structure, or data formats.
• Crafted many interfaces for multi-valued (Pick) environments including real-time browser access, secure transmissions to external sources, and exports to relational database structures.

• Responsible for all project design and management activities based on Pick and Informix platforms. Projects included financial applications, job-shop production applications, costing, estimating, and sales analysis.
• Responsible for defining and implementing solutions and interfaces to accommodate corporate requests including financial, operational, and human resource information.
• Managed internal staff: 3 Pick PA's, 2 Informix PA's, 2 hardware support staff, and 1 help desk staff.
• Worked closely with senior management to design financial and operational systems specific to the envelope industry providing superior production reporting and inventory control solutions.
• Determined departmental directions for all hardware, operating system, database, and network platforms including vendor selection, product evaluation, and implementation.
• Provided status reports to executive management.
• Worked with sales management and sales force to design and implement on-line data access to order entry and order tracking functions.
• Worked with outside vendors to implement a PC based payroll application using time clocks.
• Involved in operational, procedural, and technology issues related to new acquisitions and remote site closures.
• Coordinate container labeling programs and EDI trading partner relationships with customers.
• Developed all departmental procedures as well as a time reporting system.
• Established an eight location Macintosh environment to support internal graphics department and plate making process.
• Helped to develop, implement, and refine a national accounts center to service large customers. Tasks included definition of new manual and automated processes for order entry and tracking, billing, and sales reporting.
• Suggested and implemented a migration path to an Open Systems hardware platform based on HP hardware and the Universe database. Responsible for planning all hardware changes, application changes, data migrations, system testing, and go-live tasks.
• Designed and implemented a 100 user Novel 3.12 network including print sharing, modem pool, networked MS Office, and MS Mail.

• Determined specifications, coded, and documented entire applications such as cost estimating, order entry, and perpetual inventory control. Assisted in the design of financial applications.
• Programmed an in-house UPS-approved manifest system with integration into the shipping and billing functions.
• Designed and coded a real-time interface between Universe and Informix.

• Bachelor of Science, Business Administration: Operations Management
• University of Georgia, Athens, Georgia
• Six Sigma - Green Belt